FAQs

Read our frequently asked questions and summarised government guidance below.

General

Is your laboratory accredited?


Yes, our laboratory partners are UKAS accredited to ISO 15189 or 17025 standards. Details of the testing laboratory are provided with every negative Fit to Fly certificate.




Do you provide ‘fit to fly’ certificates?


Yes, our 'Fit to Fly' service includes the cost of a ‘fit to fly’ certificate signed by a GMC registered doctor if you receive a negative result.




How will I receive my results?


Our results are securely emailed to the email address you provided within 48 hours of our courier collecting the sample. Your results will be attached to the email as a downloadable PDF document.




What information do I need to provide when booking a test with you?


For 'Fit to Fly' Tests: You must provide your full name as it appears on your passport, your date of birth and your gender. You may also provide a passport/ID card number which will be included on your certificate (some countries require this as standard). You must also provide an email address – this is where you will receive your results. We also collect contact details in case we need to get in touch with you regarding your results. For 'Day 2 and 8 Tests': To carry out our Day 2 and 8 testing service and to comply with government regulations, you must provide the following information when booking your test:

  • Full name
  • Sex
  • Date of birth
  • NHS number (if known and applicable)
  • Ethnicity
  • Home address
  • The address at which you intend to quarantine (if different from home address)
  • Email address
  • Telephone number
  • Vaccination status
You would also need to provide the following details about your journey:
  • The date of your arrival to the UK
  • Your coach number, flight number or vessel name (as appropriate)
  • The date on which you last departed from or transited through a country or territory outside the common travel area
  • The country or territory you were travelling from when you arrived in the UK, and any country or territory you transited through as part of that journey
For 'Day 5 Test to Release': To carry out our Day 5 Test to Release service and to comply with government regulations, you must provide the following information when booking your test:
  • Full name
  • Sex
  • Date of birth
  • NHS number (if known and applicable)
  • Passport Number/ID Card Number
  • Ethnicity
  • Home address
  • The address at which you intend to quarantine (if different from home address)
  • Email address
  • Telephone number
  • Vaccination status
You would also need to provide the following details about your journey:
  • The date of your arrival to the UK
  • Your coach number, flight number or vessel name (as appropriate)
  • The country or territory you were travelling from when you arrived in the UK, and any country or territory you transited through as part of that journey




How much does it cost for a COVID-19 test?


You can see the price of our testing services on the "In-Clinic" or "Postal Tests" page.




I have had my test but still haven't received my results


Please allow up to 24 hours to receive results and before chasing up results. Please also ensure to check your spam/junk inbox as sometimes our emails can get automatically sent there.




Which test(s) do I need?


If you are travelling out of the UK, you will most likely need a Fit to Fly test. If you are returning to the UK from abroad, the type of test you need will depend on your vaccination status. You can find further information below our FAQs here: https://www.traveltestassured.com/faqs You can also find further information on the government website: Fit to Fly requirements for travelling to the UK: https://www.gov.uk/guidance/coronavirus-covid-19-testing-for-people-travelling-to-england What to do before travelling to the UK: https://www.gov.uk/uk-border-control Green, Amber and Red Lists: https://www.gov.uk/guidance/red-amber-and-green-list-rules-for-entering-england




What are the different test types?


  • PCR Test – Testing for active infection. Available in our dedicated testing centres or self-testing at home.
    • Testing in our Bradford clinic
  • Fit to Fly Test – Proof of no infection with an accompanying travel certificate
  • Urgent fit to fly test: results guaranteed within 12 hours
  • Standard fit to fly test: results guaranteed within 48 hours
  • Rapid Antigen Test – Testing for active infection. Results within in 4 hours. Available via our testing pharmacies and postal service.




What are the key travelling steps when entering the UK?


You must:

1. Take a Covid-19 PCR test and get a negative result during the 3 days before you travel.

2. Book and pay for a travel test package, which will include Covid-19 tests to be taken on or before day 2 and on or after day 8 of your quarantine. Depending on the traffic light system.

3. Complete a passenger locator form with details of where you will quarantine when you arrive complete with a travel test package booking reference number.





Rapid Antigen Test

What is the rapid antigen test?


This test is designed to check if you are carrying the covid-19 virus and are infectious to others.




How does the rapid antigen test work?


This test simply detects specific protein particles relating to the covid-19 virus. The nasopharyngeal sample taken is mixed with a fluid, and this is able to be tested through the lateral flow device.




What are the benefits of the rapid antigen test?


This test is able to quickly tell you whether you have an infection and are infectious to others. Within 15-20 minutes you are able to gather this information, which is useful for both the workplace and appropriate travel.




Is the Rapid Antigen test accurate?


The rapid antigen test has good reliability and is shown to have a 98.2% sensitivity in detecting viral levels that are currently considered to be infectious. It has an overall sensitivity and specificity agreement with RT-PCR results of 97.9%.





RT-PCR Test

What is the COVID-19 RT-PCR Antigen Test?


RT-PCR (Reverse Transcriptase Polymerase Chain Reaction) antigen testing is the gold standard, quick and accurate way of identifying any trace of current COVID-19 infection in the body.




How reliable is the COVID-19 RT-PCR Antigen test?


The naso and oropharyngeal swab test utilised in this testing method is currently the most reliable indicator of current infection.





In-Clinic Testing

Is there parking available at your clinic?


Yes! We have a number of free parking spots available behind our clinic. You must walk around to the front of the building to access the clinic however.




I have booked a Day 2 & 8 test but only had the option to choose the appointment date and time for one test


When booking a Day 2 & 8 service, please choose the appointment date and time for your "Day 2" swab. We will book you in for your Day 8 swab when you arrive for/have your Day 2 swab.




What can I expect when attending my appointment?


Upon arrival, you will be asked to confirm your booking time and provide us with a form of photographic ID - we recommend you bringing your passport as we can also double check if other details are correct. You will be checked in by our staff and then shown to our swabbing area where you will receive instructions on how to take your swab. Our friendly team will be on hand to assist you with this and answer any questions you have. Once your swab has been completed, our team will package it up ready to be sent to the lab. You will be provided with any further booking details and you can expect your results via email.




Will I need to swab myself?


Yes, all of our swabs are supervised self-swabs and similiar to other swabs you may have done at home or at work. You will be provided with instructions and privacy required to perform your swab. Our friendly team will be on hand to assist you with any questions or concerns you may have.




Which in-clinic tests do you offer?


We offer a comprehensive range of in-clinic testing, all of which you can find here.





Postal Testing

Which postal tests do you offer?


We offer all the mandatory international arrival testing as well as the Rapid Antigen test. You can find and order all our postal services here.




How do I take a postal test?


All of the instructions to complete a postal swab is included within the kit.




How long does it take for a postal test to arrive at the laboratory?


All of our kits are send via Royal Mail 24h tracked. Please use a Royal Mail Priority Post Box to prevent delays.




What if there are delays with sending/receiving my postal kit?


Whilst this is unlikely we recommend ensuring sufficient time to account for any delays when ordering your tests. We cannot be liable for any losses or delays suffered due to postal delays. We aim to provide a fast service and have subsequently provided a guarantee from the time of sample receipt at our partner laboratories.





Important

I have symptoms or have been in contact with someone who has COVID-19, should I get a test?


No, our services do not test anyone who has symptoms or has been in contact with someone who has COVID-19. You should self-isolate and follow local NHS and Government guidelines for what to do: https://www.gov.uk/coronavirus




What is the cancellation/refund policy?


Fit to Fly You can cancel any bookings made with 24 hours notice for a refund (less a £10 admin charge) or re-arrange the test free of charge with at least 6 hours of notice. We unfortunately cannot refund any tests after you have been swabbed or if it is within 24 hours of your appointment time we can refund you 50% of the fee. We cannot offer refunds for any test results that return as positive or inconclusive. Other Tests You can cancel any bookings made with 24 hours notice for a refund (less a £10 admin charge) or re-arrange the test free of charge with at least 6 hours of notice. We unfortunately cannot refund any tests after you have been swabbed or if it is within 24 hours of your appointment time we can refund you 50% of the fee. Please note that for any cancellations where you have received a booking reference code, you must provide us with evidence of your travel/flight cancellation or evidence that you have booked your mandatory tests with a different provider. We cannot offer refunds for any test results that return as positive or inconclusive.




When should I book my test?


It is your responsibility to check travel guidelines for the country you are travelling to and also with the airline you are travelling with – most travel agencies can also provide this information. Usually, you must have had a COVID-19 RT-PCR swab test within 72 hours before your flight which is negative and includes a ‘fit to fly’ certificate – this is subject to change and varies with each country. For further information:

https://www.gov.uk/foreign-travel-advice

We also have some helpful guidance below our FAQs here: https://www.traveltestassured.com/faqs




How long does it take to receive results?


We aim to send out all of our results within 24 hours. However, during exceptionally busy periods, this can take up to 48 hours from sample receipt at lab. For urgent tests we aim to send results within 12 hours but this may take up to 24 hours during exceptionally busy periods.





 

CHOOSING THE RIGHT TEST

What are the rules if I'm not fully vaccinated?

 

What you must do if you are travelling to England and are not fully vaccinated, or it has not been 14 days since your last vaccine dose.

 

  1. Take a Covid-19 PCR test and get a negative result during the 3 days before you travel to England.

  2. Book and pay for Day 2 & 8 Covid tests– to be taken after arrival in England

  3. Complete passenger locator form

 

What you must do after your arrival to the UK.

You must:

  • Quarantine at home or in the place you are staying for 10 days

  • Take a COVID-19 test on or before day 2 and on or after day 8

 

What are the rules for children and young people who are unvaccinated?

  • Children of all ages who are resident in these countries or territories do not have to quarantine.

  • If they are aged 4 and under, they do not have to take any COVID-19 travel tests.

 

Children from age 5-10:

  • Do not have to take a pre-departure test

  • Must take a day 2 test on or before day 2 – arrival day is day 0

 

Children from ages 11-17:

  • Must take a pre-departure test

  • Must take a day 2 test on or before day 2 – arrival day is day 0

What if I want to end my quarantine early?

  • Book and pay for a "Day 5/Test to Release" test

  • Provide the booking reference number for this test on your passenger locator form. If you are booking this test after your arrival to England, then you must submit a new passenger lcoator form.

  • Take a Covid test on Day 5 of your arrival to England (the date of your arrival is day 0). If your test is negative you can end your quarantine. You must still take your Day 8 test.

 

Please visit the government website for the full guidance..

What are the rules if I'm fully vaccinated?

 

Before you are travelling to a green list country:

  1. Book and pay for a day 2 Covid test– to be taken after arrival in England

  2. Complete a passenger locator form

 

On arrival in England:

  • You must take a Covid-19 test on or before day 2 after you arrive.

  • Children aged 4 and under do not need to take this test.

  • You do not need to quarantine unless the test result is positive.

 

Please visit the government website for the full guidance.